General Terms and Conditions filmingo

1. Scope of application

Under the name "filmingo", a streaming platform is operated by the Swiss foundation trigon-film. filmingo is a streaming service that enables films to be streamed over the Internet via Internet-enabled televisions, computers and other devices. Access to the services is reserved for users who have fully read and accepted these GTC before using the service. The User agrees that all rentals of films imply an unconditional acceptance of these General Terms and Conditions.

If the user does not comply with the present general terms and conditions or if the offer is abused, trigon-film reserves the right to prohibit or completely withdraw access to the service.

trigon-film reserves the right to change these GTC at any time. Accordingly, it is the responsibility of the user to inform himself about the latest version of the GTC.

2. Description

Die Video on Demand-Dienstleistung, die von der Stiftung trigon-film auf der Website angeboten wird, gestattet dem Nutzer mit seinem Computer, dem Tablet, dem Handy oder einem dazu geeigneten Fernseher den Zugriff auf das von ihm erworbene Recht auf das Betrachten von Inhalten. Letztere können nur temporär genutzt werden. Die angebotenen Inhalte der Webseite stehen dem Nutzer für die am Tag der Bestellung gültigen Preise zur Auswahl. Ein gemieteter Film kann ab dem Zeitpunkt der Buchung in der gebuchten Zeitspanne uneingeschränkt angesehen werden. Die Nutzung ist ausschliesslich für private Zwecke erlaubt. Für Filmvorführungen müssen zusätzliche Vorführrechte erworben werden.

3. Access conditions

Access to the service offered by trigon-film is reserved for users who are in Switzerland or in the country designated for film rental under "Availability", who are at least 18 years old and legally liable. Users who are minors undertake to obtain prior permission from their parents to register for the above service. The user undertakes not to infringe the rights of third parties in the course of registration.

4. Price information

The prices in CHF are for the indicated viewing time incl. the legally prescribed VAT. The films can only be viewed within the specified territories (countries). The prices are binding and are valid at the time of ordering and, in the case of viewing in the euro zone, at the indicated price in euros. The prices are only valid for private customers.

We thank on behalf of the filmmakers for whom we provide this offer and with whom we invoice. The film rental and honest use benefits the filmmakers, compensates them for their work and contributes to the creation of new films. We believe in fair trade and respect.

5. Purchases

All purchases are generally binding and cannot be revoked. In the case of individual rentals, the viewing period starts at the moment of payment, in the case of subscriptions after clicking on "Play Now". It is limited in duration according to the specified number of hours and protected in frequency against misuse. We reserve the right to block any improperly used access.

6. Method of payment

Payment is possible in Switzerland by credit card, Postcard, Postfinance, Twint or invoice, abroad only by credit card. We accept Visa, Mastercard, Twint and CH-Postcard (in Switzerland). The debit is only made at the time of booking. You can change your payment method by cancelling your current subscription in your account and purchasing a new subscription, which will start directly after the existing one runs out. With a monthly subscription, the amount is automatically debited from your credit card on the day of the subscription extension. The annual subscription can be purchased with or without automatic renewal. If the option "Renew automatically upon expiration" is selected, the annual amount will automatically be debited from the credit card on the day of the subscription renewal.

7. Cancellation conditions

You can cancel your subscription under the following cancellation conditions in your account, by e-mail to or by calling +41 (0)56 426 15 33.

If you pay monthly, your subscription will be automatically renewed. You can cancel your subscription at any time per expiration date and continue to use the streaming service until your monthly billing period expires. If you pay annually, you can choose between automatic renewal or the expiration of your subscription after one year. With automatic renewal, you can cancel once a year and you will receive a reminder email one month before renewal. In the case of individual rentals, cancellation is no longer possible after payment has been made. Refunds or credits for months not used in full or content not seen will not be granted.

Gift subscriptions cannot be cancelled. They are valid from the first use (entry of the code) for the selected period (6 months or 1 year) and then expire automatically. No refunds or credits will be given for unused gift subscriptions.

8. Streaming within Switzerland

We recommend a broadband internet connection via DSL, cable or fibre optic cable. All films on can be seen throughout Switzerland and Liechtenstein. If you have problems with a location in Switzerland or Liechtenstein, please contact us with an e-mail and the exact address (

9. Streaming outside of Switzerland

We recommend a broadband internet connection via DSL, cable or fibre optic cable. The film rights are allocated and managed on a territorial basis. Many of the films on can also be seen in other countries, especially in Austria and Germany, where subscriptions can be taken just like in Switzerland. The usage will be charged at the indicated price in Euro.

10. Viewing time

The duration of the viewing via streaming will be stated for each film that you rent and is always 5 days from the start of your film rental.

11. Guarantee and liability

trigon-film is not responsible for malfunctions and/or interruptions in the provision of the service resulting from cases of force majeure. trigon-film is not responsible for access to network and Internet connections and cannot be held responsible for malfunctions and/or an unsatisfactory performance of access services to network and Internet connections. trigon-film is not liable for consequential damages or for accessories and/or incidents which are connected to the functioning of the network and internet connections. trigon-film is not responsible for the disappearance, the loss, the damage and in particular for damages which are connected to the computer equipment of the user. trigon-film is not obliged to replace programs which were destroyed during the temporary and/or unrecoverable interruptions on the computers of the users.

Place of jurisdiction is Basel.

© 2019 Foundation trigon-film, Basel. Headquarters in Ennetbaden.